Shipping policy

Last updated: 14 October 2026

1. Who we are

Combine is a trading name of Harvey's House Trading Ltd. This policy works alongside our Terms of Service, which define delivery and the time limits for claims.

2. Dispatch

We aim to dispatch all orders within 24 hours, Monday to Friday. In cases where we are exceptionally busy, please allow up to 48 hours for your order to be dispatched.

Dispatch times are estimates and time is not of the essence. Orders placed at weekends or on bank holidays are processed the next working day.

3. Where we ship

We ship to the UK and to selected EU countries. The countries we ship to are shown at checkout. If your country is not available at checkout, we do not currently ship there.

4. Shipping costs

Shipping is calculated automatically at checkout, based on your destination and the size of your order.

5. Delivery and couriers

We currently use DPD. UK orders are usually delivered the next working day. EU orders usually arrive within 2 to 5 working days. Deliveries to Northern Ireland, the Scottish Highlands and the islands may take longer.

Delivery times depend on your location and are estimates provided by the courier. They are not guaranteed by us. Delivery is defined in our Terms of Service.

6. Orders with more than one box

Each box ships as its own parcel. If you order more than one box, your order may arrive as separate parcels, each with its own tracking, and they may not all arrive on the same day. Each parcel is assessed separately for any claim.

7. Import duties and taxes

If you are ordering from outside the UK, there may be import duties, taxes and customs charges once your order arrives in your country. As the importer, you are responsible for these, including your country's import VAT and any courier handling fees. These charges are not included in the item price or the shipping cost. We are not responsible for covering or reimbursing these fees, or for delays caused by customs processing.

If you have your order delivered to a freight forwarder, delivery is complete, and risk passes to you, when the order reaches the forwarder.

8. Failed or refused deliveries

It is your responsibility to provide a correct and complete delivery address and to accept delivery. Where a delivery fails or is returned because of an incorrect address, a refused delivery, a failure to collect, or unpaid import charges, any resulting costs, including redelivery, return and storage, are your responsibility. If an order is returned to us for any of these reasons, we will, at our option, re-dispatch it at your cost or refund the price of the goods less these costs. No refund is otherwise due.

9. Lost or damaged in transit

Transit damage means damage to the goods caused in transit, shown by damage to the outer packaging. Where a parcel is lost, we will replace or refund that parcel, including its shipping, at our option. Where goods are damaged in transit, we will refund or replace the damaged items, at our option, at the box price divided by the number of pieces stated in the listing. Damage to the packaging alone, with the goods unaffected, is not a claim.

You must report a lost or damaged parcel within the time limits in our Terms of Service (currently within 3 working days of the delivery date shown on tracking for a damaged parcel, or within 10 working days of dispatch for a UK non-delivery and 15 working days for an EU non-delivery). For a damaged parcel, keeping the packaging and the contents until the claim is resolved is a condition of any claim, and you must send photos of the damaged packaging and contents, and the DPD label, to support@combinewholesale.com.

A parcel is treated as lost when DPD confirms it lost, or 10 working days after the claim is raised if DPD has not located it. If tracking shows your order delivered, it is not a non-delivery claim; we will help you raise it with DPD.

The condition of the clothing itself, as distinct from transit damage, is covered by our Refund Policy, not this policy. Each parcel is assessed separately.

10. Contact

For any delivery question, email support@combinewholesale.com. Our team is available Monday to Friday, 9am to 5pm UK time, and aims to respond within 24 hours.